Customer Support Associate (Part-Time)

Remote

Megaphone (formerly Panoply Media) is looking for a part-time (20 hours per week) Customer Support Associate to join our best-in-class Customer Experience team at our fast-paced podcast technology and ad services company. The Customer Support Associate is an excellent opportunity for someone who wants to join a close knit and smart team of a rapidly growing business. If you excel at clear communication and love problem-solving, this is the job for you. Working at Megaphone also means casual dress, full benefits, competitive salaries, and a friendly work environment. This job will be remote and will report to the Manager of Customer Experience. Hours will be 5-9pm ET/2-6pm PT.

Key Responsibilities

  • Respond to customer queries in a timely and accurate way via live chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product bugs and other technical issues
  • Follow up with customers to ensure their technical issues are resolved
  • Keep shift incident report for next day follow-up
  • Escalate customer feedback to Manager of Customer Experience

Requirements

  • Bachelors degree preferred
  • 2+ years of professional experience. Bonus points for experience in technical support of a technology platform or similar role.
  • Familiarity with the podcasting industry is a plus.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities.
  • Patience and a cheerful disposition when handling tough customer interactions.

To apply, please send a cover letter and resume to cx-associate@megaphone.fm

Megaphone is committed to excellence through diversity, which involves attracting talented people from diverse backgrounds and traditions. We encourage everyone to apply.